FAQ
Each piece is handmade with love so we can not guarantee an exact match to the photo
when creating customs. Please specificy any colors you are interested in and our team
will do the best we can to make your vision come to life!
Shipping
When will my order ship?
Each piece is handmade custom for your order so creation to shipping can take up to
two weeks. I will always try to ship your order in a timely fashion and give updates
through out the process.
What about international shipping?
Curly Femme Fashion is based in London, UK and while I offer tracked international
shipping it can fluctuate in pricing. Currently I offer international shipping to the US and
Canada.
If an order is marked as delivered but does not arrive or gets sent back to me in the UK,
I will pay for shipping the first time. If this happens repeatedly, I will ask that you will
repay for shipping.
Quality:
Where do you get your beads from?
The majority of the beads used in my necklaces are reworked secondhand jewelry
from eBay, charity shops, carboot sales and vintage fairs in my local area.
Disclaimer - Due to the secondhand or vintage nature of beads, I cannot always be
100% sure what their material is, nor can I tell how old it is - vintage materials may show
slight signs of wear.
What hardware do you use?
All hardware (wire, headpins / eye-pins, crimps, jump rings and clasps) are stainless
steel. This is hypoallergenic, non-tarnish and extremely durable.
Disclaimer - Due to the secondhand or vintage nature of hardware, I cannot always be 100% sure what their material is, nor can I tell how old it is - vintage materials may show
slight signs of wear.
How do you price your items?
There are many hidden costs that at first glance you may not take into account!
I price my items based on the time it takes me to make them, the cost of the materials
themselves (because I buy everything second-hand, I do not bulk buy my beads from Amazon or Ali Express so the cost tends to be higher), and the comparative prices of my peers selling similar jewellery. Additional costs include transaction / website fees, online advertising, packaging and shipping, commissioning art. All in which takes a lot of time, materials, and practice. All of this is reflected in the price of my jewelry, however I am proud that my costs have not risen too much since I started out as I aim to be an inclusive and affordable brand. If you are unable to afford a certain piece I will consider (at my discretion) creating a payment plan or taking a deposit until you are able to pay - please email or DM on instagram for this!
Do you offer repairs?
Absolutely - any purchase from Curly Femme Fashion comes with one time repair
option should anything go wrong. I ask that you cover the postage to me and I will repair
and ship it back to you free of charge. I can also provide guidance or online assistance
if a small thing has gone wrong, such as a clasp fixture or a jump ring coming loose.
Returns:
Return Policy
If you wish to return an item, please contact me at curlyfemmefashion@gmail.com first. Returns are unlikely to be accepted and refunded, as each item is handmade once you place your order. However, I am happy to hear out exceptional circumstances on why you may want to return an item.
Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed Shipments
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).